Help centre
Questions, answered.
Delivery, pricing, materials and custom printing. Search below or pick a topic, and if we haven't covered it, our UK team is a call away.
Popular:Delivery costBulk discountsPLA vs PET vs aqueousCustom printing
Ordering & delivery4
Prices, delivery and getting stock to your door.
UK orders over £75 inc VAT ship free, next day. Below that, the delivery charge is shown in your basket before you pay.
Yes. Multi-case discounts apply automatically at checkout:
- 3+ cases: 15% off
- 10+ cases: 19%+ off
Buying for several sites, events or retail? Talk to us about volume pricing and a credit account.
Yes. Businesses that order regularly can apply for a credit account and pay on invoice instead of by card.
Yes, we ship to many countries. Rates and delivery times depend on the destination, so get in touch with what you need and where it's going and we'll quote.
Materials & sustainability5
What our packaging is made from and what happens to it after use.
Paper cups and containers need a thin lining to hold liquid. The lining decides how the item can be disposed of:
PETA conventional plastic lining. Recyclable where facilities accept it, not compostable.
PLAA plant-based lining. Compostable in industrial composting facilities.
AqueousA water-based, plastic-free lining.
Not sure which suits your waste stream? Tell us how your bins are collected and we'll point you to the right one.
Mostly kraft paper, sugarcane bagasse (the fibre left after sugar is pressed out of the cane), PLA (a plant-based plastic) and wood for cutlery.
Swapping plastic containers, cups and cutlery for paper, bagasse and wood cuts the conventional single-use plastic your business puts into the world, and gives your customers packaging that can be recycled or composted where local facilities allow.
It depends on where it ends up. Compostable packaging only breaks down properly in the right composting conditions. Recyclable packaging only gets recycled if it reaches a facility that accepts it.
The best choice is the one that matches how waste is actually collected at your site and your customers' homes.
Start with the basics: right-size containers so you aren't shipping air, cut extras like separate lids and bags where they aren't needed, and choose materials your local waste service can actually recycle or compost. Some businesses also offer reusable containers for regulars.
Custom printing2
Putting your brand on cups, boxes and bags.
Yes. We print cups, containers, bags, boxes and more, from a simple one-colour logo to full custom designs. Send us your logo and what you're packing and we'll come back with options and a quote.
It depends on your menu, your volumes and whether you want plain or branded stock. Our team will recommend a range that fits, whether that's compostable bagasse food boxes, recyclable or compostable cups, or wooden cutlery.
Email us with what you serve and roughly how much, and we'll set up a quick consultation.
UK rules2
What the law says about single-use plastic packaging.
Since October 2023, England has banned the supply of certain single-use plastic items, including plastic cutlery and polystyrene food and drink containers. The aim is to cut plastic pollution and move businesses to alternatives.
Polystyrene (PS)Light and cheap but brittle. Used for foam clamshells. Hard to recycle, and banned for food containers in England since 2023.
Polypropylene (PP)Tougher and heat-resistant, so it's used for soup pots and microwavable tubs. More widely recyclable than polystyrene.
Problems with an order1
If something arrives wrong, we will put it right.
Contact us as soon as you can with your order number and a photo of the problem. We'll send a replacement or refund you.
No answers yet
Try a shorter word, or ask us directly. We'll answer, and if lots of people ask, we'll add it here.
Still need a hand?
Talk to a real person in our UK team about stock, samples, custom print or a bigger order.
